Hi there, we're really sorry to hear about your experience. Please contact us directly so we can assist you further and ensure you're taken care of. We’d definitely like the opportunity to look into what happened. Please reach out to our support team with your order information so we can troubleshoot this with you and, if needed, get a replacement sent out. Our Plasma Lighter is covered by a 5-year limited warranty, so we’re happy to help make this right.