SUPPORT

A:  Yes, the Dark Energy Poseidon comes with a limited two year warranty. Please view warranty page to register or to view additional information. CLICK HERE TO REGISTER

A: The Poseidon can charge nearly all USB compatiable devices. The Poseidon has charged everything from phones to computers.

A: The Poseidon will hold 60-85% of its charge even after years of lying idle.

A: This depends heavily on the AC adapter and your power output.

The Poseidon usally takes 5-12 hours to recharge.

A:   The Poseidon has a battery capacity of 10,000 mAh. Some devices require more than 10,000 mAh to achieve a full charge. For example, the iPad Pro charges up to 50-60% from a full Poseidon charge.

A:  The Poseidon has been rated at 500+ cycles. (cycle = Fully charged to completely dead.)

A:  Size: 6 in. X 3.25 in. X 0.63 in.

Weight: 9.6oz (272.16 grams)

Operating Temperatures: -4˚F to 140˚F

Battery Capacity: 10,000mAh

A:  Please go to the link below and view all videos on how to properly operate the Dark Energy Poseidon.

CLICK HERE

A:  Currently Dark Energy supplies Micro-USB, Apple certified Lightning, and 2.0 USB-C cables in our survival cable design.

A:  The Poseidon does extremely well in the cold compared to our competitors. We suggest that for optimal charging you use it in temperatures between -4º to 140º. The device has been used in temperatures far more extreme but we can't guarantee optimal charging.

A:  Each of our three different types come only in a two foot option right now.

A:  USB-A -> USB-C

USB-A -> Micro USB

USB-A -> Apple Lightning

A: Yes, it is safe to bring the Poseidon in carry-on luggage, but some airlines have had issues with the Poseidon in checked luggage. (See specific airline regulations for further info.)

A:  Yes, the Dark Energy Survival Cables come with a limited two year warranty like our Poseidons.

A:  Both cables come with roughly 20' of 550 lb certified paracord.

Black color cables come with about 18' (5.49 m).

Camo/Orange cables come with two sets of about 9' (2.74 m).

A: Dark Energy can ship any where in the world, some international shipping fees and charges my apply.

A:  On average, continental USA orders should arrive 2-5 days after the order was placed. International orders can take anywhere from 1-4 weeks, plus additional time for foreign couriers.

A:  Depending on the product and SKU you have ordered, it may be on back order. In that case, we apologize for the inconvenience, but your order is on its way.

A:  We provide two shipping options via our website. The shipping costs may vary due to distance and whether it is international or not.

1. Standard shipping - usally $9.99

2. Overnight shipping - usally $29.99

A:  For orders larger than 100 units please reach out to us at...

sales@darkenergy.com

A:  Canceling an order is very difficult for us due to the speed and efficiency of our fulfillment department. To refund an order please reach out to us at support@darkenergy.com. Full refunds are dependant on product condition and some restocking and shipping fees may apply.

A:  If you would like to become a Dark Energy retailer (either e-tail or regular retail) please click the link- BECOME A RETAILER

A: Dark Energy products are available in many different stores both online and retail. For a retail location near you please visit this link- CLICK HERE . If we don't have a local retail location for you, you can find our products at darkenergy.com.

A:  Contact us at sales@darkenergy.com 

A:  Yes we do. We have various types of POP displays to help you better sell in your retail locations. Contact us for further details.

A:  Dark Energy corporate offices are located in Utah, USA. We currently do not have any retail locations of our own, but we are located in third party retail chains across the country. CLICK HERE TO VIEW STORES